Please include these additional details along with any screenshots and specific steps you’ve already taken:
Unfortunately, our payment processor doesn’t currently allow us to switch payment methods once a charge is complete.
You can adjust your default payment methods for Personal and Business rides by tapping your profile photo in-app > tapping ‘Payment’ > and assigning your Payment defaults at the bottom of the screen.
If you have a different issue with your payment method, please include additional details in the field below:
Note that credit will only apply to rides taken in Personal Profile. Please ensure that you’re not riding in Business Profile whenever you intend to use ride credit (or any promo code).
If you’re a member of law enforcement with an information request, please read Law enforcement requests.
If you’re not law enforcement but want to report an incident or accident for a ride you weren’t in, use our critical response call feature so our Trust and Safety team can contact you.
Please have the accident’s date, time, and location (including street, city, and state) ready.
Please include these additional details below:
Please include the original pickup and dropoff locations below.
Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.
Note that credit will only apply to rides taken in Personal Profile.
Our self-service Events tool is designed to give you full control over code creation for events without having to wait on us.
As a heads up, codes can’t be changed once they’re created. Unused amounts are refunded 48 hours after your event ends.
Please include the event code related to your inquiry below.
Please include the unique event code you created for your event so we can quickly locate your event details.
Please share the specific event code that you’re referring to, along with any other helpful context. (This may include the name of the individual or organization that provided it to you, the reason it was provided, and any specific restrictions that were mentioned.)
Please include any additional details, along with any screenshots and specific steps you’ve already taken.
Please include any screenshots and specific steps you’ve already taken below.
Vibe Direct makes it easy for organizations of all sizes to provide rides for the people they care about. Take control of your ride costs, save time with a single solution, and streamline your transportation program.
Please provide a bit more context around your particular use case(s) below or schedule a call to learn more.
We’re committed to continuously improving our product solutions and welcome your feedback. Please include the ride product name and what you’d like to see added or changed below.